Privacy Policy
Last updated: April 1, 2025 — GDPR-compliant. We respect your data and your rights.
1. Who We Are
Global 4K IPTV (“we”, “our”, “us”) operates the website global4k.com and provides IPTV streaming subscription services worldwide. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website or use our services.
Data controller contact: privacy@global4k.com
2. Information We Collect
2.1 Information You Provide Directly
- Account data: Email address used to create your account and deliver credentials
- Payment data: Billing name and address. Card numbers and payment details are processed exclusively by our PCI-DSS compliant payment partners (Stripe, PayPal). We never store card data.
- Support communications: Any messages, tickets, or chat history shared with our support team
- Voluntary information: Any additional information you choose to share with us
2.2 Automatically Collected Data
- IP address (anonymised within 24 hours of collection)
- Browser type, version, and operating system
- Pages visited, session duration, and navigation paths
- Referring URL and device type
- Country/region (derived from anonymised IP)
3. How We Use Your Information
- To create and manage your IPTV subscription account
- To process payments and send order and receipt confirmations
- To deliver your streaming credentials by email
- To provide technical support and respond to enquiries
- To send transactional notifications (subscription expiry, renewal reminders)
- To detect and prevent fraud, abuse, and security threats
- To comply with applicable legal obligations
- To improve our website and services through anonymised analytics
We never sell, rent, or trade your personal data to third parties for marketing purposes. We do not send unsolicited promotional emails without your explicit consent.
4. Legal Basis for Processing (GDPR)
For users in the European Economic Area (EEA) and United Kingdom, we process personal data under the following lawful bases:
- Contract performance (Art. 6(1)(b)): Processing necessary to deliver your subscription and provide the service
- Legal obligation (Art. 6(1)(c)): Compliance with applicable laws, including tax and financial regulations
- Legitimate interests (Art. 6(1)(f)): Fraud prevention, security, and service improvement where your interests do not override ours
- Consent (Art. 6(1)(a)): Where you have opted in to marketing communications or non-essential cookies
5. Data Retention
We retain your data only as long as necessary:
- Account data: Retained for the duration of your subscription, plus 12 months after expiry
- Payment records: Retained for 7 years as required by financial and tax regulations
- Support records: Retained for 2 years from last contact
- Analytics data: Anonymised and aggregated — no retention limit applies
You may request deletion of your personal data at any time. Requests are subject to our legal retention obligations.
6. Cookies Policy
We use cookies and similar technologies to operate our website. Cookies are small text files stored on your device.
- Strictly necessary cookies: Required for core website functionality (session management, security tokens). Cannot be disabled.
- Analytics cookies: We use Google Analytics with IP anonymisation to understand how visitors use our site. You may opt out via your browser settings or Google’s opt-out tool.
- Preference cookies: Store your language and regional preferences to improve your experience.
You can manage or delete cookies via your browser settings at any time. Disabling non-essential cookies will not affect your access to our service.
7. Your Rights
Under GDPR (EU) and UK GDPR, you have the following rights regarding your personal data:
- Right of access (Art. 15): Request a copy of the personal data we hold about you
- Right to rectification (Art. 16): Request correction of inaccurate or incomplete data
- Right to erasure (Art. 17): Request deletion of your data (“right to be forgotten”)
- Right to restriction (Art. 18): Request that we restrict how we process your data
- Right to portability (Art. 20): Receive your data in a structured, machine-readable format
- Right to object (Art. 21): Object to processing based on legitimate interests
- Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, contact privacy@global4k.com. We will acknowledge and respond within 30 days. You also have the right to lodge a complaint with your national data protection authority.
8. Third-Party Services
We share limited data with trusted third-party processors under data processing agreements:
- Stripe / PayPal: Secure payment processing. Subject to their respective privacy policies.
- Google Analytics: Anonymised website analytics. Data stored on Google’s servers subject to Google’s Privacy Policy.
- Cloudflare: DDoS protection, CDN, and security. Processes request metadata to protect our infrastructure.
We do not share your data with any other third parties except where required by law or to protect our legal rights.
9. DMCA Notice
Global 4K IPTV respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). If you believe content accessible through our service infringes your copyright, please send a written notice to dmca@global4k.com including:
- Your full name, address, telephone number, and email address
- A description of the copyrighted work you claim has been infringed
- The specific URL or description of the allegedly infringing material
- A statement that you have a good-faith belief the use is not authorised
- A statement, under penalty of perjury, that the information is accurate and you are the copyright owner or authorised to act on their behalf
- Your electronic or physical signature
10. Security
We implement industry-standard technical and organisational measures to protect your personal data, including:
- TLS/SSL encryption for all data in transit
- Secure password hashing (bcrypt)
- Regular security audits and penetration testing
- Access controls and role-based permissions for staff
No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. We will notify you without undue delay in the event of a data breach that affects your rights or freedoms.
11. Children’s Privacy
Our service is not directed to children under the age of 16. We do not knowingly collect, use, or disclose personal data from children under 16. If you believe a child has provided us with personal information, please contact us immediately at privacy@global4k.com and we will promptly delete the data.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by:
- Sending an email notification to your registered address (for significant changes)
- Posting a prominent notice on our website
- Updating the “Last updated” date at the top of this policy
Your continued use of our service after the effective date of any changes constitutes your acceptance of the updated policy.
13. Contact
For privacy-related enquiries, data subject requests, or concerns: